Women Employed in BPO
Today, women play a vital role in the Indian BPO sector. According to a survey of 400 million workers in India, about 30-40 percent are women. They are one of the driving forces behind the success of the call center industry in India.
India’s BPO industry generates revenue of USD 39.6 billion and has become one of the largest private industries providing direct employment to 1.6 million professionals.
The participation of women in the BPO industry has been seen as a key factor for the continued growth of the industry. Today, BPO companies are recognizing women on board at all levels and this helps the organization make business sense. Therefore, BPO companies are trying to develop and involve women in senior roles and functions.
Most people talk about exploitation of women in call centers. Despite the physical stress, the mundane nature of the job, and the low status of call center work, women make up about 70 percent of the total workforce in the BPO sector. According to independent research, it has been found that women are satisfied and enjoy their work in call centers. A call center job gives them more freedom and autonomy.
Women, especially in India, have found that the wages they earn through a BPO job help them experience freedom and autonomy. In India, women’s mobility has always been controlled by men, even for highly educated and independent women. According to a study conducted on call center workers in India, it has been found that women are happy to learn new skills and have learned to be more assertive.
the acquired call center Skills ranging from soft skills like communication, interpersonal and listening skills to product knowledge and technical knowledge have given women a sense of confidence. This helps them deal with customers and society in general. However, there are women who opt for a career in call centers for a short period of their lives, while others continue with their careers in call centers.
Women’s interpersonal skills are now being recognized and valued in call centers. In most call centers, an award is given for women’s voice and interpersonal skills. This is because the quality of customer support jobs ultimately helps a business make big profits. The exact number of women working in BPOs in India is not known, but the development of the IT industry in India had a clear impact on the empowerment of women.
According to studies of Bangladeshi village payphones, the advancement of computer-assisted technologies and networks in India show that household income has increased and women have a voice and mobility in domestic affairs. With the introduction of communication technologies and new information, the workload of all women has increased. They have to do the unpaid housework in addition to the paid work in the BPO industry.
There is no doubt that technology itself is gendered and strongly determined by the patriarchal criteria of class and gender. Despite all this, the most important issue is restoring and advancing women’s empowered participation in technology development and enhancing women’s participation through skills, education and creative knowledge. The Indian BPO industry has set high standards in gender inclusiveness. Today, women play a vital role as part of the BPO workforce. It has been suggested that the professional skills of women need to be improved, so various mentoring programs are being organized.
These programs help women who work in BPOs to have a defined professional career and meet certain criteria in the empowerment of women. India has the largest number of women working in BPOs than any other country in the world. This can be partly attributed to the growth of BPO in India.